Project name: Human Capacity Development Facility
Activity: Study visit to the Croatian Accreditation Agency (HAA) by representatives of the General Kosovo Accreditation Directorate (KAD).
Participants: Representatives of the General Kosovo Accreditation Directorate
Date: 05 – 06 November 2019
Purpose and program of the visit
Participation for one and a half day in the capacity of observer together with the Croatian Accreditation Agency (HAA) in its regular supervision of a laboratory accredited according to ISO/IEC 17025 with the aim of learning from the practices of this agency for assessment/supervision of accredited laboratories and subsequently applying the practices in Kosovo.
Half day meeting at HAA Training Centre with HAA Official, Mrs. Ana ?op, whereby KAD representatives used the opportunity to ask questions regarding many issues they were interested in terms of laboratory accreditation, where the HAA representative provided answers and explained the manner in which they handle such issues.
The visit is organized with financial support from the Luxembourg Government under the Human Capacity Development Facility for European integration managed by the Ministry for European Integration of Republic of Kosovo.
Benefits/lessons learned for institutions
In these visits we had the capacity of observers during regular supervision of the laboratory: Hrvatska Agencija za Poljoprivredu i Hranu – Centar za Zastitu Bilja carried out by the Croatian Accreditation Agency official and expert contracted by this agency. As per the requirements of the standard we have signed a non-disclosure agreement. Since the requirements of the ISO/IEC 17025 standards are outlined in general terms, in practice, it is often difficult to determine whether the laboratory you are supervising has actually met the requirements of the standard or not. During this supervision of the above mentioned laboratory we have observed the manner in which a very experienced official of the Croatian Accreditation Agency performs her work, respectively how she verifies the fulfilment or not of all points of the said standard. This has been a lesson for us since we carry out similar work during regular assessments and supervisions at laboratories in Kosovo. It is also noteworthy that the said standard has undergone changes in some of its points and for us this was the first time to see how a reputable accreditation agency truly performs the assessment with regard to these points. Since we had the capacity of observers during the visit, the Croatian Accreditation Agency made it possible for us to spend half a day at their training centre. While there, we asked numerous questions regarding the issues we observed during the visit as well as other questions regarding issues that were of interest to us in respect of the manner in which the agency handles them.
Last modified: August 4, 2022
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